Car Dealers P2P Marketplace
After identifying what information have to go where (this is a lot) to make sure that every party in the transaction feels safe, we could build a marketplace for this. By using our marketplace platform as a base, we could create a very smooth and efficient way for the dealers to buy and sell cars.
Both Dealer A and Dealer B are very happy.
The provider of the solution is also happy since the provider charges 10% of the transaction.
But what if something goes wrong, and it does, it is estimated that in about 8% of the transactions there is a dispute, this sounds like a hostile thing, but this is normal, part of the business.
Now the dispute have to be handled. And this is where the platform really shines.
Since all the data is in the platform, the dispute can easily be solved. You just have to look at the information provided and see who is “right” about the dispute. The problem is that it can be a lot of information, so you have to have a good way of viewing the information so a dispute doesn’t cost too much to handle.
This was solved by pulling all needed data from the platform into SalesForce. By doing this, the dispute handler can easily look at the information, propose a solution and wait for acceptance, if needed, this can happen several times for each dispute.
By using SalesForce helpdesk much of the manual work can be eliminated and the cost for each dispute kept as low as possible.